POLICIES AND FAQS
We are happy to work with you to help make the changes you wish to see in your life manifest. Your goals are important to us, and it is our pleasure to be of service to you.
Bella's Grove is moving to a bigger space. We are closed for the Winter... we will open again soon 2022
Please allow some time for replies to messages.
FAQ's (frequently asked questions):
*When will my spell work?
*Why hasn't my spell worked yet?
*Why hasn't my spell been cast yet?
Answers: Please read below:
Our clients' info is completely confidential; rest assured it is safe and well guarded.
We will not try and sell you something we don't think you need, or anything you don't want.
No practitioner can guarantee outcome, because of a number of reasons. Either the client doesn't really believe, or they think that you have control over the universe somehow, or they screw with things themselves and muck everything up.
We take our belief, our practice and business very seriously. As practitioners of our Craft, put a lot of time into learning, a lot of care into the formulas we put together, our passion, intent and energy go into the making of everything we do. A small piece of ourselves goes out there for the whole world to see...that is what makes what we do special.
If you want a quality product (i.e. spellwork properly done with all of our focus and intent honed in on your current situation), and not just some piece of crap spell that is thrown together, then it is worth waiting for.
We give every client the utmost respect.
Be careful what you wish for and be sure of what you want. We do not give refunds just because someone changes their mind about what they really want or have a change of heart.
And for the most popular question, when will I see results?
We don't control the results. We initiate the steps needed to create change. We request the spirits to open the door, we request the spirits' help. We do what we can to show the spirits respect they deserve. We cannot boss them around or make demands. I wouldn't personally want to be on the receiving end of a Spirit or Saint's backlash.
How soon you see results is not a reflection on our skill or any practitioner's skill or power or effectiveness, or whether they are "real".
We are always honest with you, as with all of our clients.
We provide ongoing support to a point, as well as additional recommendations or suggestions, when asked.
Unrealistic expectations never work... You cannot hope to be bound together in love with someone you have never had any connection to before or have never met. Not to say that it isn’t possible, but it’s just frankly not probable. If you’re just stalking someone, there’s a pretty good chance you’re going to get a restraining order placed against you...
Any spellwork done will just backfire on you.
Being dishonest or not disclosing the full truth... If you don’t provide me (or any practitioner) with the whole story, things can go wrong. Withholding important information is as good as being untruthful. An example would be untrue motives. If you’re bent on revenge, that’s fine. We can work with that. But if you want to get your ex back and the relationship was toxic before or you were abusive to them, that’s not ok, and it’s not going to work. Another example would be if you do not inform us that there are other practitioners working magick against you. Other steps would have been necessary first to take care of that magick being worked against you.
If there are obstacles in the way, that is another reason spellwork can fail. If obstacles are not addressed first and removed to make way for the positive energies, then it cannot work. Some examples of obstacles are other people, or situations, or even your own negative energy from obsessing and worrying about the situation or spellwork. That creates unwantd energy and sucks the fuel out of a spell. Sometimes, even talking about spellwork to others can create a problem that was not there before.
Do not talk about your spellwork, whether you are doing it yourself or having a practitioner perform it for you. Why would you even want to? It’s very personal. Kind of like your mojo bag. Don’t let other people see it or touch it. Same with spellwork, it could render it powerless or even backfire on you.
If you ask the Universe, Fates, Spirits, Deities for something, don’t doubt it and focus more on your plight. Focus on the goal and what you can do to help channel positive energies in that direction.
We perform the service. It is your intention and belief / faith that fuels the magick. In no way by performing this service do Iwe claim that it will be more powerful than if you perform it yourself. Results and time frame vary on a case by case basis, because everyone's situation is different, and Magick and Conjure are unique to each individual... and as such no promises or guarantees of success are given, suggested, or implied.
All items and services are sold as novelties/curios only with no guarantee of outcome.
We are sincere and confident about our services, but do not perform miracles. No practitioner can claim to sell or guarantee results or outcomes. Magick is not an instant quick fix. Spell services are used to enhance your own actions so you can better achieve your desires. Magick is not to be used or taken lightly. Be careful what you wish for.
Thank you for taking the time to read through this listing all the way to the end before purchasing readings, spellwork, or ritual services. You will receive a report with photos and interpretation of divination signs regarding your reading, spell/ritual upon completion.
In order to attempt to be compliant with this marketplace’s policies, we offer the following disclaimer.
We are happy to offer our service to you, but It is your intention and belief / faith that fuels the magick. In no way by performing this service do we claim that it will be more powerful than if you perform it yourself. Results and time frame vary on a case by case basis, because everyone's situation is different, magick and conjure are unique to each individual.
No promises or guarantees of success are given, suggested, or implied. All items and services are sold as novelties/curios only... with no guarantee of outcome.
No practitioner can legally or ethically claim to sell or guarantee results or outcomes.
What you receive once the service / spell / ritual is complete is:
Photos and documentation of the process, along with interpretations of any divination signs from the candle(s) involved, such as wax, smoke, and flame patterns.
You will also receive a short video of your candle(s) burning. William and Woventear send all of this to you via text or email.
If you wish for your spell items (candle remains, poppet, or any other items used specifically for your working) to be sent to you afterwards, please let us know in order to make shipping arrangements.
We do not claim to diagnose or treat any illness or disease. Nor do we offer goods as a substitute for appropriate legal, medical, psychological, or financial advice or counsel. We recommend you seek professional help in all cases.
You must be 21 or older to order. By law, we state that this service is for entertainment purposes only. We completely respect you, as well as your privacy, and your information will be kept confidential. We cannot be held responsible for anything that does or does not happen as a result of your purchase(s)
Matters of the heart and love are different to every couple, and involve a lot of factors and are very personal and emotional matters, that may not be meant to be manipulated or meddled with... and may not always turn out the way one or both of the parties wish they would. Unless otherwise noted...
Woventear is the designer and artist of the images used on the product's label, and as such is it our property and is Copyright by Spirit Publishing. None of the content, either intellectual, photo, visual, or written may be duplicated or copied.
Please read all disclaimers and policies before purchase as, we do not give refunds on Readings, Spellwork, Ritual work or any Services purchased.
Please follow us on Facebook and Twitter for updates on what’s going on with our schedule, we will keep you posted
There are certain types of cases we will not take on, and we do reserve the right to refuse to perform a service or work with a client If we feel uncomfortable with.
This policy was last updated Jan 8, 2020. GDPR compliant.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, register for a course, fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Bella's Grove collects and uses Users personal information for the following purposes:
To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails: The email address Users provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. When a user signs up for an online course, their email address is added to our mailing list through which they will receive emails that may include company news, updates, related product or service information, etc. Users may also opt-in to our email mailing list at their discretion. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
You Asked, We Answered
FREQUENTLY ASKED QUESTIONS
Need assistance? If you don't want to give us a call... you can check out our answers to some of the most frequently asked questions below. It’s important to us that you have the knowledge and understanding you need to make an informed decision about your purchases. If you can’t find the answer to your question here, get in touch with us. We’d be glad to assist in any way we can.
WHAT IS YOUR RETURN POLICY?
* We do not accept returns for undamaged items. If your item arrives to you damaged, let us know... and we will make arrangements with you to replace or repair (Unless it was damaged in shipping, in which case we are not responsible. You can choose to purchase shipping insurance if you like, in which case we will open a case with USPS if your item is damaged), we can discuss options on a case by case basis.
* We do not issue refunds for spellwork, custom made items, and ritual services after it is purchased.
* Turnaround times for spell and ritual service: When you purchase a service from us... you will be scheduled at the next available time slot. We are usually booked 2-3 weeks in advance. Time frames may vary, and we cannot always guarantee expedited service unless you purchase an Urgency Fee. In which case, there are directions for this on each Urgency Fee listing, depending on the time frame you need. Your report will arrive to you via email as soon as we are able to complete it. Just because you have not received your report does NOT mean your service hasn't been performed.
* Reports and shipping of physical products NORMALLY take 3-7 business days, unless the work/product is very detailed/customized, and depends on our workload.
* We can ship to virtually any address in the world. Note that there are restrictions on some products to international destinations.
* Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
* To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
DO YOU OFFER GIFT CARDS?
We do not offer gift cards... but we do offer gift certificats
PAYMENT METHODS WE ACCEPT
* Cash (in person only)
* All major credit cards